> ## Documentation Index
> Fetch the complete documentation index at: https://docs.extractoseum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Talk to Ara

> Ara is the EXTRACTOS EUM® assistant. She helps you via web chat, WhatsApp, and voice to verify products, check your orders, build your cart, and report an incident.

> **Ara** is the EXTRACTOS EUM® assistant. You write to her like you would to a person, and she helps you with your purchases, your
> orders, and product verification — via **web chat**, **WhatsApp**, and **voice**.

***

## Where to find her

* **Web chat:** the Ara widget on the store/site.
* **WhatsApp:** direct conversation.
* **Voice:** phone support.

## What she can do for you

* **Verify a product** — she helps you read the COA and confirm authenticity ([verify](verificar-producto.md)).
* **Check your orders** — payment, shipping, and tracking status.
* **Build your cart** — she suggests and prepares products for you to buy.
* **Report an incident** — she opens a [support ticket](soporte.md) for you.
* **Answer questions** — shipping, payments, invoicing, products.

## Her limits (for your peace of mind)

Ara **does not give medical advice** nor promise therapeutic effects: the products are presented as foods/inputs,
not as medications (see [Compliance](../cumplimiento/README.md)). For sensitive business rules
(who can buy what, minimums, availability), the decision is made by the **system**, not the conversation —
Ara guides you, but checkout applies the real rules.

*Verified against the production system (2026-08-01).*