> ## Documentation Index
> Fetch the complete documentation index at: https://docs.extractoseum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# My orders and tracking

> Check the status of your EXTRACTOS EUM® orders: payment, preparation, and shipping with a tracking number. Plus the special flow of an analysis order: from registering your sample to getting your COA.

> In **My orders** you see the status of each purchase. A physical product is tracked by its shipping label; an
> **analysis order** (sending a sample to the laboratory) has its own flow, because the COA is a digital
> product.

***

## Physical product orders

Each order shows its **payment** and **shipping** status:

* **Payment:** pending / paid.
* **Shipping:** in preparation → shipped (with **tracking number** and carrier link) → delivered.

When your order ships, you'll see the **tracking** to follow the package to your door.

## Analysis orders (sample → COA)

If you ordered an **analysis** of your own sample, there is no package coming to you: what moves forward is your
**sample** at the laboratory. The status goes like this:

1. **Register your sample** — you fill in the details and print the shipping sheet (with QR).
2. **In transit** — you send the sample to the laboratory.
3. **Received** — the laboratory logs it in.
4. **In analysis** — it is processed.
5. **COA available** — your [Smart COA](../smart-coa.md) is ready and verifiable.

How to order an analysis step by step (for sellers): [How to order an analysis](../vender-en-eum.md).

## Invoicing

From your orders you can request your invoice (CFDI). See [How to request your invoice](factura.md).

## An order with a problem?

Open a [support ticket](soporte.md) from the order; you can attach evidence and follow up.

*Verified against the production system (2026-08-01).*