> ## Documentation Index
> Fetch the complete documentation index at: https://docs.extractoseum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipping and labels (seller)

> How shipping works for EXTRACTOS EUM® sellers: available carriers, multi-carrier quoting, savings from drop-off at a branch vs. pickup, buying shipping labels with credit, and why every label must be registered.

> As a seller, you ship your products with labels generated in EUM. You can use **your own label** or **buy one
> with credit**. Every label must be **registered** — without a registered label the package is not received.

***

## Available carriers

EUM quotes and issues with several carriers: **FedEx, Estafeta, J\&T, 99minutos, AMPM** and **Envia.com**
(multi-carrier). The system **quotes all of them** and shows you options by price and time.

> Envia.com is used to **quote**; the available issuance depends on the origin/destination.

## Save money: drop-off at a branch vs. pickup

Taking the package to a **branch/drop-off point** is **much cheaper** than requesting **home pickup** — the
difference can be several times the cost. The quoting tool shows you both modes. There are **ocurre points and
lockers** available.

## Two ways to get the label

1. **Your own label:** you upload the label you generated externally.
2. **Buy a label with credit:** the system re-quotes on the spot, **debits your balance (store credit)** and
   issues the label. That balance is the same one you top up by buying **credit packs**. If issuance fails, it
   is automatically **re-credited** to you.

## Registering the label is mandatory

**Without a registered label the package is not received** — neither at the warehouse nor at the lab. If you
ship a sample or inventory without registering its label, it cannot be admitted. The system **reminds you every
24 h** until you register it.

## Tracking

The **tracking** syncs automatically with the carrier; you and the buyer see the package's progress in
[My orders](consumidores/mis-ordenes.md).

*Verified against the production system (2026-08-01).*