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As a seller, you ship your products with labels generated in EUM. You can use your own label or buy one with credit. Every label must be registered — without a registered label the package is not received.

Available carriers

EUM quotes and issues with several carriers: FedEx, Estafeta, J&T, 99minutos, AMPM and Envia.com (multi-carrier). The system quotes all of them and shows you options by price and time.
Envia.com is used to quote; the available issuance depends on the origin/destination.

Save money: drop-off at a branch vs. pickup

Taking the package to a branch/drop-off point is much cheaper than requesting home pickup — the difference can be several times the cost. The quoting tool shows you both modes. There are ocurre points and lockers available.

Two ways to get the label

  1. Your own label: you upload the label you generated externally.
  2. Buy a label with credit: the system re-quotes on the spot, debits your balance (store credit) and issues the label. That balance is the same one you top up by buying credit packs. If issuance fails, it is automatically re-credited to you.

Registering the label is mandatory

Without a registered label the package is not received — neither at the warehouse nor at the lab. If you ship a sample or inventory without registering its label, it cannot be admitted. The system reminds you every 24 h until you register it.

Tracking

The tracking syncs automatically with the carrier; you and the buyer see the package’s progress in My orders. Verified against the production system (2026-08-01).